diff --git a/ospabhost/backend/prisma/migrations/20250918071408_add_ticket_response/migration.sql b/ospabhost/backend/prisma/migrations/20250918071408_add_ticket_response/migration.sql
new file mode 100644
index 0000000..73a8b47
--- /dev/null
+++ b/ospabhost/backend/prisma/migrations/20250918071408_add_ticket_response/migration.sql
@@ -0,0 +1,26 @@
+-- CreateTable
+CREATE TABLE `Ticket` (
+    `id` INTEGER NOT NULL AUTO_INCREMENT,
+    `title` VARCHAR(191) NOT NULL,
+    `message` VARCHAR(191) NOT NULL,
+    `userId` INTEGER NOT NULL,
+    `status` VARCHAR(191) NOT NULL DEFAULT 'open',
+    `createdAt` DATETIME(3) NOT NULL DEFAULT CURRENT_TIMESTAMP(3),
+    `updatedAt` DATETIME(3) NOT NULL,
+
+    PRIMARY KEY (`id`)
+) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;
+
+-- CreateTable
+CREATE TABLE `Response` (
+    `id` INTEGER NOT NULL AUTO_INCREMENT,
+    `ticketId` INTEGER NOT NULL,
+    `operatorId` INTEGER NOT NULL,
+    `message` VARCHAR(191) NOT NULL,
+    `createdAt` DATETIME(3) NOT NULL DEFAULT CURRENT_TIMESTAMP(3),
+
+    PRIMARY KEY (`id`)
+) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;
+
+-- AddForeignKey
+ALTER TABLE `Response` ADD CONSTRAINT `Response_ticketId_fkey` FOREIGN KEY (`ticketId`) REFERENCES `Ticket`(`id`) ON DELETE RESTRICT ON UPDATE CASCADE;
diff --git a/ospabhost/backend/prisma/schema.prisma b/ospabhost/backend/prisma/schema.prisma
index 89747da..dde4dbb 100644
--- a/ospabhost/backend/prisma/schema.prisma
+++ b/ospabhost/backend/prisma/schema.prisma
@@ -38,4 +38,27 @@ model Service {
   price   Float
   planId  Int?
   plan    Plan?   @relation(fields: [planId], references: [id])
+}
+
+model Ticket {
+  id         Int        @id @default(autoincrement())
+  title      String
+  message    String
+  userId     Int
+  status     String     @default("open")
+  createdAt  DateTime   @default(now())
+  updatedAt  DateTime   @updatedAt
+  responses  Response[] // связь
+
+  // Если нужна связь с User:
+  // user       User      @relation(fields: [userId], references: [id])
+}
+
+model Response {
+  id         Int      @id @default(autoincrement())
+  ticketId   Int
+  operatorId Int
+  message    String
+  createdAt  DateTime @default(now())
+  ticket     Ticket   @relation(fields: [ticketId], references: [id]) // <-- обратная связь
 }
\ No newline at end of file